Routine Services Suspended

On the advice of NHS England, all routine optical services have been suspended.

We are now only providing urgent and essential eye care.

Where possible, we will use remote consultations to avoid you needing to attend the practice in person. If you need our advice then please contact us:

    Telephone: 01454 411760
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Any message left will be responded to the same day. Please do not turn up to the practice without an appointment. In line with best practice guidelines, we are operating a closed door, appointment only service to avoid gatherings of people within the practice. This is for your safety and the health of other patients and ourselves.

We are advising all patients to follow the latest NHS and Public Health England advice and guidance.

NHS Advice & Guidance →

Public Health Advice & Guidance →

Summary of current advice

Follow Public Health England advice on social distancing - This is THE MOST IMPORTANT thing you can do.

We must all:

    • Stay at home as much as possible.
    • Work from home if you can.
    • Limit contact with other people.
    • Keep your distance if you go out (2 metres apart where possible).
    • Wash your hands regularly.

Do not leave home if you or anyone in your household has symptoms.

Why non-essential eye care has been suspended

The situation we are all facing with COVID-19 is changing rapidly and deadly serious. We now know that many people with a coronavirus infection do not have symptoms, but may pass the infection on to others. As the number of infections rise it is unlikely that we will be able to avoid people with an infection coming into the practice by asking questions about a cough and temperature.

Our major concern is that we may inadvertently act as "super-spreaders" and pass the infection to our patients who are typically older with other health complications, and who are more likely to do badly. Ophthalmology is classed as a high risk specialty due to the unavoidable close proximity to the eye. After much thought, it is our considered view that we will be most helpful to the NHS by stopping people getting sick and presenting to intensive care.


Q. What do I do if I am due an eye test?

A. We will resume routine eye tests when it is safe to do so. If you have a medical problem or are concerned about your eyes or vision then please telephone us and we can advise.

Q. What do I do if I have an urgent medical eye problem?

A. If you have a medical problem or are concerned about your eyes or vision then please telephone us and we can advise. If possible we will make a diagnosis remotely. We can offer advice and post medical prescriptions. Occasionally, it may be necessary for us to examine you in person, which will be done with appropriate infection control measures and PPE, or to refer you directly to Bristol Eye Hospital.

Q. What about spectacles already ordered?

A. It is our expectation that we will be able to deliver all orders already placed. When they are ready we will contact you and arrange for them to be delivered.

Q. What about contact lenses?

A. If you need contact lenses then please contact us and we will order them and arrange for them to be delivered. If you need an aftercare for ongoing supply, as is required in law, then we have been given permission in these exceptional circumstances to do this by telephone.

Opening hours

Monday - Wednesday 8:45 - 5:30
Thursday 8:45 - 7.00
Friday 8:45* - 5:30

Closed for lunch between  1:20 - 2:00

* Opening is at 11am on the 1st Friday of every month to allow for staff training.